For details on available network service areas and local providers, please refer to the information on the previous page.
【Daily Plan】After activation, if you exceed the daily data limit, your speed will be reduced until the next day, when it resets to high-speed internet.
(A 'day' is counted as either a 24-hour period from activation or from midnight Taipei time – check the details on the previous page.)
【Total Data Plan】After activation, if you exceed the total data limit, your connection will be cut off.
The sim card must be activated within 180 days of purchase.
Please allow 3 days for stocking and shipping. Before purchasing, make sure your departure date is more than 3 days away. If there’s a public holiday, delivery might take longer, so reach out to our customer service center for details.
When you arrive at your destination, insert the SIM card into your phone and enable 'Data Roaming.' If it doesn't connect automatically, restart your phone.
- For iPhone: Go to [Settings] -> [Cellular] -> [Cellular Data Options] -> turn on [Data Roaming].
- For Android: Go to [Settings] -> [Mobile Network] -> turn on [Roaming].
If you still can't connect after restarting your phone, please contact our customer service.
Your usage period and data calculation start only once the sim card is inserted and connected to the local network.
Network quality can vary based on factors like landscape, weather, building coverage, and the number of users. If you experience issues, please contact our customer service.
To ensure fair use and maintain network quality, some telecom companies worldwide may limit the data speed for users consuming large amounts of data in a short period.
This could result in slow or no internet. To maintain a stable connection, avoid activities that consume large amounts of data, like watching videos or software updates.
Network coverage is different everywhere, and some countries don’t have as many towers as Taiwan, so we can’t give refunds if the signal’s bad in some areas.
Although the sim card supports hotspot sharing, we recommend avoiding it to maintain the best internet experience.